Privacy Policy

At ChatShop, we respect your privacy and are committed to protecting your personal and business data. This Privacy Policy explains how we collect, use, and safeguard information when you use our platform.

1. Information We Collect

We may collect the following types of information:

• Account details such as name, email address, and company information
• Customer conversation data processed through the ChatShop platform
• Usage and performance data to improve platform reliability

2. How We Use Information

Your information is used to:

• Provide and operate ChatShop services
• Automate FAQs and customer conversations
• Improve features, performance, and user experience
• Communicate service updates and support messages

3. Data Security

We apply industry-standard security measures to protect your data from unauthorized access, misuse, or loss.

4. Data Sharing

ChatShop does not sell or rent your data. We may share information only with trusted service providers when required to operate the platform or comply with legal obligations.

5. Cookies

We may use cookies and similar technologies to improve functionality, analyze usage, and enhance user experience.

6. Data Retention

We retain data only as long as necessary to provide services or meet legal and regulatory requirements.

7. Your Rights

You have the right to:

• Request access to your data
• Request correction or deletion of your data
• Contact us regarding privacy concerns

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:
[email protected]